New in Speedback: Chats for Administrators

Highlights:

• Start chats with clients from monitoring or Chats page

• View and reply to messages, photos, and videos

• Create and use chat templates for faster responses

Chats for Administrators

Administrators can now start chats directly with registered clients — either from the vital monitoring page or the Chats page. This makes it easier to check in with clients, follow up on their vitals, and respond in real time without switching between tools.

With faster communication, administrators and staff can deliver better care, provide timely feedback, and stay engaged with clients throughout their journey.

Key Features:

• Start a chat from both the monitoring and Chats pages

• View and reply to messages, photos, videos, and voice notes

• Staff can review and continue existing conversations

• Create, edit, and delete reusable chat templates

• Use the “/” shortcut to quickly access templates during chats

This update helps your team deliver more responsive support, improves client engagement, and keeps everything organized within Speedback.